If you’re reading this now, then do these two steps now (literally could be a life-saver)
i. Download the OS Locate app to your phone. This app will quickly give you your grid reference even without any signal.
ii. Register your mobile phone with the emergency services before an emergency happens. (Important: You will need to register again if you change your mobile phone number).
If an emergency happens you should only use SMS text message to contact the emergency services if you have no other option. This is because it will take longer than other methods such as calling 999. (You must register with the service beforehand).
Create an SMS message containing the details below:
|Which service do you require?||Need Ambulance, Coastguard, Fire Rescue, or Mountain Rescue/Police|
|What?||Briefly, what is the problem?|
|Where?||Exactly where is it?|
Give the name of road and town / six figure grid reference
Plus more information like: house number; or nearby landmarks or main roads
Do not assume that your message has been received until you get a message back from the emergency service, an SMS ‘Delivery Report’ does not mean your message has been received.
It can take around 2 minutes for you to get a reply to your emergency message. If you have not received a reply within 3 minutes then send another message straight away.